Frequently Asked Questions
What can I expect in therapy?
Every client’s therapy journey is unique, which is why I tailor the process to your individual needs, experiences, strengths, and goals. In your first online counselling session, you can expect a warm welcome as we begin with gathering consent and completing an intake process to better understand your background and concerns.
Therapy will be guided at your pace, as you are the expert of your own life. The session is dedicated to you, allowing you to discuss anything you feel comfortable bringing into the room. Once rapport is established, we will collaboratively develop a personalized treatment plan aimed at addressing your specific concerns and achieving your goals.
How long will it take to notice changes from therapy?
The time it takes to notice changes in therapy varies for each person and depends on the specific concerns being addressed, such as anxiety, depression, stress, or relationship challenges. Your commitment and dedication to the psychotherapy process play an important role in your progress. Some clients may see improvements within a few sessions, while others may find that longer-term therapy is more beneficial. Together, we will regularly review your progress, adjust our approach as needed, and celebrate each step forward along the way!
Do I need a referral to start therapy?
You do not need a referral from a doctor to see a psychotherapist. You can reach out directly to book an appointment.
Are you covered by health insurance & do you direct bill them?
Psychotherapy services in Ontario are covered by most health insurance plans. New clients are encouraged to check their insurance coverage to confirm if they cover therapy services, and to review the number of sessions eligible for reimbursement.
Currently, Branching Out does not offer direct billing. Therefore, a credit card will be required on file when booking your Initial Intake Session. After your sessions, you will receive an email with a receipt to submit for reimbursement through your insurance provider.
What does your cancellation policy look like?
Clients are asked to cancel appointments at least 24 hours before their scheduled session. If a cancellation is made within 24 hours of the appointment or if there is a no-show, the session fee will be charged as per the cancellation policy.
What are your qualifications?
Maya Oakes is a Registered Psychotherapist in Ontario (College of Registered Psychotherapists of Ontario, Registration #13667) offering virtual therapy and online counselling services to adolescents and adults. She holds an Honours Bachelor of Science from the University of Toronto and a Master of Arts in Counselling Psychology from Yorkville University. Maya has received additional training in Psychodynamic Therapy, Emotionally-Focused Therapy (EFT), Narrative Therapy, Mindfulness-Based Stress Reduction (MBSR), and Dialectical Behaviour Therapy (DBT), which she integrates into her approach to support clients’ growth, healing, and overall well-being.
How do I know if you’re the right therapist for me?